Terms and Conditions

Man with Van Bellingham Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Bellingham provides removal, transport and associated services to customers in the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Man with Van Bellingham, providing removal, transport and associated services.

1.2 "Customer" or "you" means the individual or business booking and/or using the services of the Company.

1.3 "Services" means the provision of a man with a van, removals, transport, loading, unloading, and related services as agreed at the time of booking.

1.4 "Goods" means the items, furniture, personal effects, equipment, and any other property that the Company agrees to transport or handle.

1.5 "Service area" refers to the locations within which the Company routinely provides its removal and transport services, primarily within the UK.

2. Booking Process

2.1 All bookings must be made directly with the Company. Bookings may be taken in writing or verbally, and are only confirmed when the Company has provided a booking confirmation.

2.2 The Customer must provide accurate information at the time of booking, including but not limited to collection and delivery addresses, access details, parking arrangements, number of floors, presence of lifts, size and quantity of items, and any special handling requirements.

2.3 The Company will provide an estimate or quotation based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company reserves the right to amend the quotation or apply additional charges.

2.4 The Customer must notify the Company as soon as reasonably possible of any changes to the booking details, including change of dates, addresses, access, or the volume of Goods. Any such changes may result in a revised quotation or additional fees.

2.5 The Company reserves the right to refuse a booking at its sole discretion, including where the work cannot be carried out safely, lawfully, or within the Company’s operational capacity.

3. Services Provided

3.1 The Company provides man with a van and removal services for domestic and small commercial moves, collections, deliveries, and related activities within its UK service area.

3.2 Unless expressly agreed in writing, the Company’s standard services do not include:

(a) Dismantling or reassembling of furniture or equipment.

(b) Disconnecting or reconnecting appliances, fixtures or fittings.

(d) Moving items that are excessively heavy, dangerous, illegal, or prohibited by law.

3.3 The Customer may request additional services, such as packing or furniture assembly, at the time of booking. These may be subject to separate or additional charges and availability.

3.4 The Company will make reasonable efforts to perform the Services on the agreed date and time. However, all times are approximate and subject to traffic, weather, roadworks, access conditions and other factors beyond the Company’s control.

4. Customer Responsibilities

4.1 The Customer is responsible for ensuring that:

(a) The Goods are properly packed, secured and labelled where appropriate.

(b) Fragile items are adequately protected and clearly identified.

(d) There is suitable and lawful parking available for the vehicle at the collection and delivery locations.

(e) Access to the property is safe, clear and not obstructed.

4.2 The Customer must obtain all necessary permissions, permits, or parking dispensations required for carrying out the Services at the relevant locations.

4.3 The Customer must not request the Company to transport any items that are prohibited or illegal, including but not limited to firearms, drugs, hazardous materials, flammable substances, or items in breach of waste regulations.

4.4 The Customer or an authorised representative must be present during the loading and unloading of Goods to check and confirm that all items have been loaded/unloaded and are in the correct locations.

4.5 The Customer is responsible for checking the vehicle at the end of the job to ensure that no Goods have been left behind. The Company accepts no responsibility for items left in the vehicle after completion of the Services.

5. Payments and Charges

5.1 The Customer agrees to pay the charges quoted or estimated by the Company for the Services, together with any applicable additional charges, in accordance with these Terms and Conditions.

5.2 Pricing may be based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job and what has been agreed at the time of booking.

5.3 Unless otherwise agreed, payment is due on completion of the Services on the same day. The Company may, at its discretion, require a deposit or full payment in advance.

5.4 If a deposit is requested, the booking is not confirmed until the deposit has been received by the Company. Deposits are subject to the cancellation terms in section 6.

5.5 Additional charges may apply where:

(a) The move takes longer than the time estimated due to factors outside the Company’s control.

(b) There are delays caused by the Customer or by issues with access, parking, or readiness of Goods.

5.6 The Company reserves the right to charge reasonable waiting time fees where the team cannot commence or continue work due to circumstances beyond the Company’s control.

5.7 If payment is not made on completion or as otherwise agreed, the Company may charge interest on the overdue amount at the statutory rate until full payment is received, and may withhold further services or withhold delivery of Goods (where legally permitted) until payment is made.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must inform the Company as soon as practicable.

6.2 The following cancellation terms will normally apply unless otherwise specified by the Company:

(a) Cancellations more than 48 hours before the scheduled start time: no cancellation fee, but any non-refundable third-party costs may be charged.

(b) Cancellations between 24 and 48 hours before the scheduled start time: the Company may charge up to 50 percent of the quoted price.

(c) Cancellations within 24 hours of the scheduled start time or on arrival: the Company may charge up to 100 percent of the quoted price.

6.3 Deposits may be non-refundable for late cancellations at the Company’s discretion.

6.4 If the Customer wishes to reschedule, the Company will use reasonable efforts to accommodate the new date and time, subject to availability. Different rates may apply to rescheduled bookings.

6.5 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its control, including but not limited to vehicle breakdown, extreme weather, staff illness, accidents, or unsafe working conditions. In such cases, the Company will endeavour to offer an alternative date or time, or a refund of any amounts paid for Services not provided. The Company will not be liable for any indirect or consequential losses arising from such cancellations or postponements.

7. Liability and Limitations

7.1 The Company will take reasonable care in handling and transporting the Customer’s Goods. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.

7.2 The Company will not be liable for:

(a) Normal wear and tear, or minor marks and scratches that may occur as a result of moving Goods.

(b) Loss or damage to items that were already defective, damaged, or not in a good state of repair.

(d) Loss or damage to items of a fragile or delicate nature, including but not limited to glass, mirrors, artwork, electronics and antiques, unless the Company has expressly agreed to pack and protect such items.

(e) Loss of data, digital content, or business information stored on any device.

7.3 The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably possible and, in any event, within 48 hours of completion of the Services. Failure to notify within this time may affect the Company’s ability to investigate and may limit or extinguish any liability.

7.4 The Company’s total liability for loss or damage to Goods, whether arising in contract, tort (including negligence) or otherwise, shall be limited to a reasonable amount in proportion to the service charge, unless otherwise agreed in advance in writing.

7.5 The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or emotional distress.

7.6 The Company will not be liable for any delays or failure to perform the Services arising from circumstances beyond its reasonable control, including but not limited to traffic, road closures, breakdowns, severe weather, industrial action, or acts of third parties.

7.7 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

8. Insurance

8.1 The Company will maintain appropriate insurance cover as required by law for the operation of its vehicles and services.

8.2 It is the Customer’s responsibility to ensure that their own contents insurance or other policies provide adequate cover for the Goods being moved. The Customer is encouraged to check with their insurer before the move.

8.3 Where additional or higher levels of cover are required, the Customer should arrange such cover independently unless a separate written agreement is made with the Company.

9. Waste and Environmental Regulations

9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove waste or items for disposal where this has been specifically agreed in advance.

9.2 The Customer must not present items for removal that are classified as hazardous or controlled waste, including but not limited to chemicals, asbestos, gas cylinders, clinical waste, or any materials that require special licences for transport or disposal.

9.3 Where the Company agrees to remove unwanted items, they will be taken to an appropriate authorised facility or recycling centre in compliance with applicable regulations. Additional charges will apply for such services.

9.4 The Customer remains responsible for ensuring that any items handed over for disposal are lawfully theirs to dispose of and do not breach any regulations.

10. Access, Parking and Property Damage

10.1 The Customer is responsible for ensuring adequate and legal parking for the Company’s vehicle at both collection and delivery addresses. Any parking charges, fines or penalties incurred as a result of inadequate instructions or arrangements may be charged to the Customer.

10.2 The Company will take reasonable care to avoid damage to property and fixtures. However, the Customer should protect floors, walls, and other surfaces where necessary, particularly in narrow corridors, stairwells or areas with delicate finishes.

10.3 The Company will not be liable for damage to driveways, pathways, or other access routes caused by the weight or movement of vehicles, where the Customer has requested or allowed vehicles to enter such areas.

11. Right to Refuse Work

11.1 The Company reserves the right to refuse, suspend or terminate the Services if:

(a) The Customer behaves in an abusive, threatening or unreasonable manner.

(b) The working conditions are unsafe or put staff, the public, or property at risk.

(d) The job significantly differs from the description given at the time of booking and cannot reasonably be accommodated.

11.2 In such cases, the Customer may still be liable for all or part of the agreed charges.

12. Complaints

12.1 If the Customer has a complaint about the Services, they should raise it with the Company as soon as possible, providing full details and any supporting information.

12.2 The Company will investigate the complaint and seek to resolve it in a fair and timely manner. Cooperation from the Customer, including provision of photographs or other evidence where relevant, may be required.

13. Personal Data

13.1 The Company will collect and use personal data only to the extent necessary to manage bookings, provide Services, take payments, and comply with legal obligations.

13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell personal data to third parties.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

15.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company relating to the provision of Services and supersede any prior understandings or agreements, whether written or oral.

15.4 The Company may vary or update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that specific booking.

15.5 No person other than the Customer and the Company shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.