Terms and Conditions for Man With Van Bellingham

These terms and conditions set out the basis on which Man With Van Bellingham provides removal, transport, delivery, and related carrying services to domestic and commercial customers in the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear and fair agreement between the parties. The purpose of this page is to explain the service standards, booking steps, payment obligations, cancellation rules, liability limits, waste handling rules, and the law that applies to the agreement.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider operating as Man With Van Bellingham. References to “you” and “your” mean the customer, the person making the booking, and any person acting on their behalf. These terms apply whether the job is a single-item move, a multi-item collection, a furniture delivery, or a full van service. They also apply where the service includes loading, unloading, temporary storage in transit, or disposal arrangements agreed in advance.

We reserve the right to amend these terms from time to time. Any revised terms will apply to new bookings made after the update date. Where a booking has already been confirmed, the terms in force at the time of confirmation will ordinarily apply unless a change is required by law or is necessary to reflect safety, licensing, or regulatory obligations. Customers are encouraged to review these terms before confirming any booking so that expectations are clear.

Booking process begins when you provide us with accurate details about the job. This typically includes the collection and delivery points, access conditions, date and preferred time, the size and quantity of items, and whether loading assistance is required. You must disclose anything that may affect the service, including stairs, narrow access, parking restrictions, fragile items, heavy objects, or items requiring special handling. Quotes are generally based on the information supplied at the time of enquiry and may be adjusted if the actual job differs materially from the description provided.

A booking is not confirmed until we have accepted the job and, where required, received a deposit or written confirmation from you. We may refuse or cancel a booking if the information provided is incomplete, misleading, unsafe, unlawful, or beyond the scope of our equipment or personnel. We may also decline a service where the working conditions present a health and safety risk, where access is unreasonable, or where the customer requests actions that would breach law or regulation. Any estimated times are approximate and may be affected by traffic, weather, prior jobs, access delays, or unforeseen operational issues.

It is your responsibility to ensure that someone authorised is present at the collection and delivery points at the agreed time, unless we have agreed alternative arrangements in writing. If no one is available to provide access, sign off a handover, or confirm instructions, we may be unable to complete the job and waiting charges may apply. We may also treat the job as cancelled by you if the vehicle cannot be loaded or unloaded within a reasonable time due to missing access, incorrect location details, or failure to prepare the items as agreed.

Payments must be made in full in accordance with the agreed quotation, invoice, or booking confirmation. Unless stated otherwise, prices are based on the service specified, the distance involved, time required, labour needed, and any additional equipment or disposal costs agreed in advance. Prices may be quoted as fixed fees, hourly rates, or a combination of both. Any extra work requested on the day, including additional stops, dismantling, reassembly, stair carries, waiting time, or changes to the original job, may result in further charges.

We may require a deposit to secure the booking. Deposits are usually non-refundable except where we cancel the job without cause or where consumer law requires otherwise. The remaining balance must be paid when requested, typically on completion of the service or on the agreed invoice date. We may accept payment by bank transfer, cash, card, or another method stated at the time of booking, though we are not obliged to accept every payment method for every job. If payment is overdue, we may charge lawful interest and reasonable recovery costs where permitted.

Customers must ensure that payment details are correct and that funds are available. If a payment fails, is reversed, or is disputed without valid reason, we may suspend further services, seek recovery of the outstanding amount, and recover any reasonable costs incurred as a result. Any agreed discount or promotional price applies only to the specific booking and is not transferable to other services unless we confirm this in writing. Where a quoted price is based on estimated volumes or service time, the final amount may vary if the actual work exceeds the estimate.

Cancellations and rescheduling must be made as early as possible. If you need to cancel or change the booking date or time, you should notify us promptly so that we can manage our schedule. The amount payable, if any, will depend on how much notice is given and whether costs have already been incurred. If you cancel at short notice, or fail to be ready when we arrive, we may charge a cancellation fee or a portion of the agreed price to cover lost time, fuel, staffing, and administration.

If we need to cancel or reschedule due to circumstances beyond our control, including vehicle breakdown, severe weather, road closures, illness, or other operational issues, we will try to offer an alternative date or time. If we are unable to do so, any deposit paid for the affected booking will normally be returned, subject to lawful deductions where costs have already been incurred and cannot reasonably be recovered. We will not be responsible for indirect losses caused by a delay or cancellation where that delay is outside our reasonable control.

Customers may have cancellation rights under UK consumer law where a booking was made at a distance or off-premises and the service has not yet started, unless an exception applies. Where you ask us to begin work within the cancellation period, you may lose the right to cancel once the service has been fully performed, and you may be required to pay for the work carried out up to the point of cancellation. We will provide any required information about cancellation rights where applicable.

Liability is limited to the extent permitted by law. We will take reasonable care when handling your items, loading and unloading the vehicle, and carrying out the agreed service. However, we are not responsible for loss or damage caused by items that were already defective, poorly packed, inadequately protected, or unsuitable for transport. You are responsible for ensuring that items are securely packed and that any fragile, valuable, or easily damaged goods are clearly identified before the job begins.

We are not liable for loss arising from inaccurate information supplied by you, including incorrect item sizes, weight, access details, or collection instructions. We are also not responsible for delays caused by traffic, weather, third-party actions, building access restrictions, parking difficulties, or other matters outside our reasonable control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

If loss or damage occurs and we are found legally responsible, our liability will normally be limited to the repair cost, replacement value, or a reasonable amount reflecting the direct loss suffered, subject to any agreed valuation, insurance terms, or written declaration made before the job. We do not accept responsibility for loss of profits, business interruption, wasted expenditure, or other indirect or consequential losses. Any claim for damage must be reported as soon as reasonably possible and, where practical, before the items leave the delivery point.

Waste regulations apply where a booking includes the removal, transport, or disposal of unwanted items, packaging, or other materials. We will only carry waste where the collection, transportation, and disposal arrangements comply with relevant UK waste laws and licensing rules. You must not present hazardous, prohibited, or unlawful waste for collection unless we have specifically agreed in writing and are legally able to handle it. Examples may include chemicals, asbestos, medical waste, pressurised containers, batteries, tyres, and other regulated materials.

You are responsible for accurately describing any waste items and for ensuring that they are separated where required. If we agree to remove waste, we may need to know the type, quantity, and condition of the material in advance. We may refuse to take any item if there is a risk of contamination, if the item is unsafe to transport, or if the disposal route would not comply with applicable regulation. Where a booking includes mixed waste and reusable items, you must make clear which items are to be retained, delivered, or disposed of.

If we collect waste on your behalf, you agree that the waste is yours or that you have authority to arrange its disposal. You must not misdescribe waste as ordinary household items, nor request disposal of items in a way that could breach environmental law. We may ask for evidence needed for compliance purposes and may keep records required by law. Any costs relating to special handling, legal disposal, or refusal of non-compliant waste may be passed on to you where they arise from information you provided or from your failure to comply with these terms.

Customer responsibilities include preparing the property and items for the agreed service. You should ensure that access routes are reasonably clear, items are ready for loading, and any disassembly requested in advance is completed unless we have agreed to provide that service. You must remove personal belongings, secure loose parts, and protect floors, walls, and fittings where additional care is needed. While we will act reasonably, we are not obliged to move items that are unsafe, excessively heavy for the available personnel and equipment, or likely to cause damage to property or persons.

You are also responsible for checking that all items intended for transport are present before the vehicle leaves the collection point. We are not responsible for items left behind, unless the omission was caused by our own failure to follow the agreed instructions. If you ask us to transport keys, documents, or other high-value items, you do so at your own risk unless specific written arrangements and valuation terms have been agreed beforehand. Where necessary, we may refuse to handle items that are illegal, dangerous, or capable of causing contamination or damage.

Insurance and claims are subject to any policy wording, exclusions, and claim procedures in force at the time of the booking. We may maintain motor, public liability, and goods-in-transit cover, but the existence of insurance does not expand our liability beyond what these terms and the law allow. If you wish to rely on a claim for loss or damage, you must provide reasonable evidence, including photographs where available, details of the items involved, and a description of how the loss occurred. Claims must be submitted within a reasonable time.

General provisions include the following:

• Any waiver of a right must be in writing to be effective.
• If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in force.
• We may assign or subcontract elements of the service where this does not materially reduce the standard of performance.
• No third party has the right to enforce these terms unless expressly stated otherwise.

Force majeure means events beyond our reasonable control, including but not limited to extreme weather, accidents, strikes, civil disorder, natural disasters, government action, or supply chain disruption. If such an event prevents or delays performance, we will not be in breach of contract to the extent the event affects our obligations. We will take reasonable steps to minimise the effect of the event and to resume the service as soon as reasonably possible.

Governing law and jurisdiction: these terms, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are a consumer and reside elsewhere in the UK, any rights you have under applicable local consumer protections remain unaffected where they cannot lawfully be excluded.